General Information


Privacy Policy


This policy sets out how Window Robots NZ will handle the personal information that you may disclose to us when you use a Window Robots NZ website or other Window Robots NZ services. This policy contains information on how Window Robots NZ collects, uses, discloses and stores personal information. The policy can be broadly summed up by this statement: Window Robots NZ will not sell or rent your information to another party and will only use your personal information for the purpose of providing the products and services you have requested from us.


What types of personal information will Window Robots NZ collect?


Window Robots NZ will only collect the personal information that it needs to help you enjoy the full range of Window Robots NZ services. This means that when you use a Window Robots NZ website or other Window Robots NZ services, Window Robots NZ may collect personal information such as your name, address, telephone number, email address and age.


Window Robots NZ does not collect sensitive information (for example: medical history) from users of the Window Robots NZ website.


How Window Robots NZ collects personal information


We collect personal information from you if you buy something from us, if you subscribe to our newsletter(s), if you sign up for an account with us and also if you enter a Window Robots NZ competition.


We may also collect personal information, when you use a Window Robots NZ site, by using cookies, recording your IP address and other statistical methods.


When you share personal information with us, we will use our best endeavors to store and protect it securely. We will use SSL encryption to help us with this task.


How we use your personal information


In general, Window Robots NZ will only use your personal information to provide the product or service that you have requested from us. More specifically, Window Robots NZ may use your personal information to:


Communicate with you to facilitate your order


Communicate with you to facilitate a service


Arrange delivery of the item(s) that you have ordered


Take payment for the item(s) you have purchased


Window Robots NZ may also use your personal information to assist you with product choices and to keep you informed of changes to product ranges or special offers.


Window Robots NZ uses cookies, IP addresses and other statistical information to improve our websites, look at aggregated usage statistics, save items that are in your basket and provide other personalized features throughout your time on our sites. We will also use it to generally examine how our customers use and access our websites and services.


Window Robots NZ will only communicate with you by email if you have provided us with your email address and consented to receive email communication from Window Robots NZ.


Who we share your personal information with?


Our suppliers


We may share some of your personal information with the suppliers of the products sold on our sites. This is only done to facilitate the delivery or installation of the product(s) you have purchased. This would generally include the delivery address, recipient’s name and contact details if necessary.


Our logistics partners


We may share some of your personal information with our logistics partners so that they can deliver the products you buy to the address you have given us. This would generally include the delivery address, recipient’s name and contact details if necessary.


Our billing & security partners


We may share some of your personal information with our billing & security partners in order to ensure that your payment is processed smoothly.


Our business partners


We may share some of your personal information with other business partners for purposes including but not limited to marketing, data analysis and reporting. This may include our franchisees.


Police authorities


We may disclose your personal information to the relevant authority when required to do so by law, in cases of fraud and where any threats are made against any of our employees, Window Robots NZ or the general public.


How you can control your personal information


You are entitled to gain access to personal information that Window Robots NZ holds about you. You may amend, correct or update this personal information at any time. If you would like to access any of the personal information we have about you please contact us at sales@windowrobots.co.nz.


If you would like to unsubscribe from receiving any of our commercial electronic messages, such as an email, sent to you by Window Robots NZ please visit the my account section. Your request to unsubscribe will be actioned promptly. Window Robots NZ is bound by the National Privacy Principles. Please visit for more information.


Security Information


When you browse our site and most importantly when you enter sensitive information (for example: your name, email address, credit card numbers) into a form on our site we secure that information with 256 Bit SSL encryption. 256 Bit SSL encryption is the industry standard encryption technology. The easiest way to tell if the information you’re entering is secure is to look at the address bar in your browser. If the URL starts with https:// then you’re on a secure page.